REFUND POLICY
Last Updated: July 25, 2026
Customer satisfaction is our priority.
If you experience any issue with your order, we're here to help.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 15 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the problem
After reviewing your request, we will provide a replacement or issue a refund when appropriate.
Returns
Due to the hygienic nature of skincare products, we cannot accept returns of products that have been opened or used unless they arrived damaged or defective.
Order Cancellations
Orders may be canceled only before they have been processed for shipment.
Once an order has been shipped, it can no longer be canceled.
Refund Processing
Approved refunds will be issued to your original payment method.
Depending on your payment provider, refunds may take 5–10 business days to appear in your account.
Contact
If you have any questions regarding your order, contact us at: